General

What is Jiunge?

Jiunge is an online application that eases the process of school selection through digitization of school field search. Moreover, Jiunge provides the best solution to search, book and secure a hostel near your campus. Please see below to see what Jiunge has to offer:-  


1. Programme Application

Jiunge links Institutions to potential scholars. Having all the available programmes, schools provide the students with all the relevant information regarding the aforementioned programmes. The application provides you with access to inquiries about programmes all in your phone screen or desktop. Using your qualifications from your previous education, Jiunge helps you point to the programmes that are best suited for you.


2. Hostels and Accommodation

Booking of hostels around your school of choice may be a hassle especially with the rush to go back to school and/or report on time. Using our platform, Jiunge will help you see all the hostels that are available around your campus. You can see all the features, amenities and facilities that are offered in the respective accommodation. 


What are the benefits of Jiunge?

1. Saves you time 

The platform brings information about institutions and all their respective programmes to your smartphone and desktops. Normally parents and students go to the institution to inquire about courses. They end up with more papers after visiting the school, than they came in with. The time spent in going to these institutions is a lot compared to accessing all the information with clicks of buttons. This is all done at your convenience.


2. Saves you money 

By using just data bundles or visiting a cyber café near you, obtain the necessary school documents for you to fill and simply upload them for the school to review. Jiunge platform replaces the need for going to the institution physically using a lot of fare hence more expenses.


3. Easy accommodation search 

Jiunge gives you a peace of mind through online hostel booking because acquiring a hostel room in the last minute is hectic. You can now book for a room in the hostel of your choice at the comfort of your home.






How much will it cost me to register to Jiunge?

Registration to Jiunge is FREE of charge. Please click 'Sign Up' to register with us.

Which number should I call when I have problems or challenges on Jiunge?

Our helplines are 0717421111, 0111019811. You can also reach us through our email support@jiunge.com.

What do I do if I forget my password and login details?

Please follow the steps to create a new password. 

STEP ONE.    Click on Login

STEP TWO.    Click ‘Forgot Password?

STEP THREE.    Enter your Email address-(Make sure to enter the email that you used to register to Jiunge)

STEP FOUR.     Access your email address

STEP FIVE.    Click ‘Click Here’ in the notification in your email. 

STEP SIX.    Enter your new password and confirm your password.

STEP SEVEN.   Go to Jiunge homepage and proceed to login.

Student

How do you register to Jiunge?

STEP ONE.     Click ‘Sign Up’ in Homepage

STEP TWO.     Add your personal details and create a password.

STEP THREE.    Choose Programme(if you want to apply for a programme

 Or Accommodation (if you want to book for a hostel room)

STEP FOUR.     Click ‘Sign Up’ (Sign Up Window)

STEP FIVE.     Access your email address for a verification notification from Jiunge.

STEP SIX.     Click ‘Click Here’ button.

STEP SEVEN.     Proceed to logging in and experience the vastness of Jiunge


OR 


(If you have a Google account) Click Here to register with your Google account.

STEP ONE.       Click ‘Sign Up’ on the homepage

STEP TWO.       Click ‘Google’

STEP THREE.      Access your Gmail address

STEP FOUR.       Access your email address for a verification notification from Jiunge.

STEP FIVE.       Click ‘Click Here’ button.


OR


(For Government Sponsored, eg. KUCCPS and NYS Students) Enter your KCSE Index Number Here 

STEP ONE.       Click on ‘Click Here’ link in “Are you a sponsored student? ‘Click Here’ to Sign Up.” the ‘Sign Up’ Window

STEP TWO.       Enter your KCSE Index Number

STEP THREE.      Click ‘Activate’

STEP FOUR.       Add any missing personal details and create password.

STEP FIVE.       Click ‘Submit’


What happens if I have booked the wrong hostel and I want to change?

Booking cancellation can be done in the following scenarios;


Scenario 1. Before payment 
STEP ONE.    Logging into your account
STEP TWO.    Navigate to ‘My Bookings’ on your side-menu
STEP THREE.   Click on the ‘Cancel Icon


OR


STEP ONE.    Logging into your account
STEP TWO.    Navigate to ‘Cart
STEP THREE.   Click ‘Remove’ on the Booked Hostel


Scenario 2. After Payment 
Please read the hostel policies for the hostel that you have paid for, because you will be able to get clarification on whether or not you can get a refund. You can obtain this information in the 'About' section of the hostel you paid for. 

Browse the hostels available and choose the best that catches your eye and that is convenient for you.

Please reach us on 0717 421 111 if you have any questions on hostel booking via Jiunge.com.

How do I know that I have been accepted to the school?

STEP ONE.    Login in your account.
STEP TWO.    Check on ‘My Applications’ Tab.
STEP THREE.   Check ‘Status’; (Status will read ‘Application Approved’; this means that you have been accepted to the school. Proceed to download your admission letter), ( Status will read ‘Pending’ when your application is still being processed by the school)

Can I get contacts for a hostel landlord via Jiunge?

Go to the hostel whose landlord you want to contact. View details of the hostel in the ‘About’ section provides you with the details of the landlord.

How do I pay for my application?

Follow the steps below to make payment


STEP ONE.       Login to your account
STEP TWO.      Go to Cart
STEP THREE.  Click Checkout
STEP FOUR.    Click 'Pay with Mpesa'
STEP FIVE.      Enter your Phone Number (Number that is making the payment)
STEP SIX.        Enter your PIN from the prompt that appears to complete your transaction
STEP SEVEN. Go to 'My Applications' to view your Programme Application details


Click Here to learn how to make application.

How do I apply for a programme?

STEP ONE.  Go to www.jiunge.com.
STEP TWO.  Login to your Jiunge account(After successful registration)
STEP THREE. Click Programmes tab
STEP FOUR.  In the Programme search box, type a programme, for example, DIPLOMA IN FASHION DESIGN AND CLOTHING,
STEP FIVE.  Browse the Admission Requirements and the institutions offering the programme & select the programme that matches your qualifications
STEP SIX.  Click Apply Now
STEP SEVEN.  Fill the Admission Requirements Form & Submit
STEP EIGHT.  Go to Checkout
STEP NINE.  Make Payment
STEP TEN.  Go to your Dashboard to check your Admission Status, it will read Pending as you await Approval by the institution.


Click Here to learn how to apply for a programme.


Where do I get the receipt of payment made for programme application or booked hostel?

STEP ONE.  Login to your account

STEP TWO.  Go to Menu, Click on 'Payment Histories'
STEP THREE. Scroll to the Right to the ‘Paper Icon’ on the Action Column.
STEP FOUR.  Download Receipt by clicking on the ‘Paper Icon


Click Here to learn how to download your receipt.

How do I download my Admission Letter?

1.  Login to your Jiunge.com account.
2.  Go to My Applications on your dashboard.
3.  Click Download Admission Letter button

How do I obtain my Admission Number to apply for HELB?

You will get your Admission Number in your selected institution once you have made a successful application and it has been approved. Through the institution, you will be able to follow up on the HELB application as it is the institution that has the right to approve your programme application.

Is accommodation included in the fee?

NO. The booking payment is NOT included in the school fees for the school which you wish to attend. Jiunge helps you book a hostel room in the off-campus hostels. Jiunge strictly does NOT deal with internal campus accommodation. 

What do I do if I forget to verify my email address?

Contact us immediately on 0111019811 or 0717421111 to resend you the verification email. Make sure to have immediate access to your email after the verification link has been sent. 

How do I pay my school fees?

Upon successful application through Jiunge and admission the institution, you will get the access to the necessary Admission Documents on your student portal. Follow the steps below to access your documents.


STEP ONE.   Login to your account
STEP TWO.   Go to My Documents on your Menu
STEP THREE.  Select Institution
STEP FOUR.   Click Download (Fee Structure)

How do I complete my application if I have registered more than one Jiunge account?

Using the account which has the email address that you have easy access to, follow these steps;

STEP ONE.  Go to www.jiunge.com.
STEP TWO.  Login to your Jiunge account
STEP THREE.  Click Programmes tab
STEP FOUR.  In the Programme search box, type a programme, for example, DIPLOMA IN FASHION DESIGN AND CLOTHING,
STEP FIVE.  Browse the Admission Requirements and the institutions offering the programme & select the programme that matches your qualifications
STEP SIX.  Click Apply Now
STEP SEVEN.  Fill the Admission Requirements Form & Submit
STEP EIGHT.  Go to Checkout
STEP NINE.  Make Payment
STEP TEN.  Go to your Dashboard to check your Admission Status, it will read Pending as you await Approval by the institution.

Click here to get a tutorial for your application procedure.

Contact us on 0111019811 or 0717421111 to assist you in your application process. 

How do I apply in your institution?

Jiunge is an EdTech platform that deals with programme application and hostel booking. This is because we have partnered with the education institutions and student hostel. To get a list of all the institutions, please click here

How long does it take to be approved?

Application approval takes between 48 hours to 5 working days.

Which modes of study are available?

There several modes of study that institutions offer such as Fulltime, Part-time, e-Learning and Distance learning.

How do I get the location of the institution?

You can get directions to the institution of your choosing by going to Maps Viewing Details about the institution, under the "About" section (Locate Us).

Are KCPE and KCSE certificates necessary?

Yes and No. 

Please note that your KCPE and KCSE certificate are only necessary as per the programme that you have selected and applied to.

What does it mean by pending approval, payment pending and payment process?

  • Pending Approval; this means that your application is successful and that you are awaiting admission confirmation.

  • Payment Pending; this means that you have NOT made payment for you application. 
Please note that if it you have made payment and it has "Payment Pending" on display, contact us on 0717421111

  • Payment Process; this means that you attempted making payment but it was unsuccessful. Please reach us on 0717421111 if you encounter this.

Institution

Where can I get a report of all applications made in my college?

Log in to your account to see all the applications made by following the steps below:- 

STEP ONE.   Click ‘Login’ in the homepage

STEP TWO.   Select the ‘Institution’ tab

STEP THREE.  Enter your username and password

STEP FOUR.  Click ‘Login’ 

STEP FIVE.  Select ‘Applications’ on the side-menu (You will get a list of all applications made to the school

How will I be billed?

Your school will be billed according to the agreement made between you, the School, and Jiunge (ABNO Softwares International Ltd) at the period of onboarding. Reconciliation will be done after the application phase per intake has expired. For more information on this, please contact our helpline; 0717 421 111

How do I know that a student has paid their application fee?

STEP ONE.    Follow the steps in FAQ “Where can I get a report of all applications made in my college?”
STEP TWO.    Navigate to the ‘Status’ column,
STEP THREE.   Use this list of ‘Status’ to guide you:-
                                 a. Payment Pending;-Application has been made but has NOT been PAID for.
b. Payment Processing;-Payment has been attempted but it is Unsuccessful or in the confirmation phase.
c. Pending; - Payment is Successful. You will be able to Accept or Reject the applications.

Landlord

How do I register my properties on Jiunge?

Please contact Jiunge through 0717421111, to make arrangements for onboarding. The Jiunge team will liaise with you (Property owner(s)) to register your hostels and rooms to our website.

How will I be billed for service?

Jiunge team will have a sit-down meeting with you to work out the details regarding payments and billings. An Agent Fee of 25% is to be applied for the first month rent of every tenant upon making a successful booking to your hostel rooms through Jiunge.

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